ISO 10002 is a standard specifically tailored for complaints handling.   It provides guidance on the process of complaints handling related to products within an organisation, including planning, design, operation, maintenance and improvement.

The complaints-handling process is suitable for use as one of the processes of an overall quality management system.

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10002

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ISO 9001, ISO 14001, AS 4801, FSSC 22000, ISO 22000, HACCP, ISO 27001, ISO 55001 and more